Smart Choice Orthodontics

Robert Ada Edited 10 months ago

Took my two kids in for their first orthodontic visit and I was blown away by how smooth everything went! The staff was super welcoming from the moment we walked in. My son is usually shy around new people, but the assistants made him laugh within minutes. They explained each step in a way the kids could actually understand, which helped them feel comfortable instead of nervous. Dr. Oates was amazing! Patients gentle and great at talking directly to the kids so they felt involved. He even showed them how braces work using a fun model, which my daughter thought was “so cool.” One of the best surprises was their emotional support animal. The sweetest little dog greeted my youngest right when we walked in and helped calm her anxiety instantly. The dog clearly has its own “job” it comes out to say hi, then goes right back to its bed behind the receptionist’s desk. The staff doesn’t handle the animal during appointments, so there’s no worry about cross- contamination or anything of that sort. It’s just a comforting presence for nervous kiddos. The office was bright, clean, and had a great kid’s area with games while we waited. They also let the kids pick their brace colors, which was

Adeesha 10 months ago

I recently completed my braces treatment at Smart Choice Orthodontics, and I can't stop smiling! It was such a pleasure to be a patient of Dr. Jack Oates for the last 24 months. His professionalism as well as his attention to detail shows in his work. I wanted to whiten my smile, so Dr. Oates went out of his way to research, make me a whitening tray, and order the special gel for me. Not only are my teeth straight they are pearly white too! The office staff (Chelsea) is also so kind, considerate and a pleasure to encounter. I would highly recommend Dr. Oates as your or your family’s orthodontic specialist. Trust me…you won’t be disappointed!

Patrick Cruz Edited 9 months ago

I can’t say enough great things about Dr. Oates and the entire team at Smart Choice Orthodontics. From my very first consultation to the day my braces came off, they made the entire process smooth, comfortable, and even enjoyable! Every appointment started on time, Chelsea was always welcoming and professional, and Dr. Oates took the time to explain every step and answer all my questions. I really appreciated how they use the latest technology and genuinely care about their patients’ comfort and confidence. My smile looks amazing now I honestly can’t stop smiling! If you’re looking for an orthodontist who is skilled, compassionate, and detail-oriented, I highly recommend Smart Choice Orthodontics. They truly go above and beyond to make sure you get the best possible results!!

Cheryl O a year ago

CAUTION If you are considering this orthodontic office, carefully read mine and others’ posts. There are some positives, yes, but the seriousness of the negatives cannot be overstated. Hope, Briefly I began seeing Dr. Oates nearly 3 years ago for major TMJ issues and chronic pain. At first, things looked promising. He was encouraging, explained things well and listened. Even though the appliance I had to wear 24/7 was miserable, I had hope. Unfortunately, things started spiraling quickly. Patronizing & Dismissive Dr Oates was regularly disrespectful & demeaning. He often treated me as if I were ignorant or stupid, which I sadly came to expect.Over time, I learned to adjust my answers just to avoid his blatant rudeness. He repeatedly ignored or interrupted me, & often assumed what I was going to say instead of listening to my actual words. Unprofessional, Overfamiliar & Inappropriate. I love people and meaningful connection, yet I also appreciate boundaries—something which Dr. Oates did not seem to be aware of in his professional role. He turned innocent comments into sexual jokes, made remarks about what I wore, teased my 12-year-old son about dating the receptionist, & used sar

Raini Patteson Edited 11 months ago

*Edit to respond to the response from the office below: I've called multiple times to resolve the issue, to seek a settlement in mature manners, and have emailed them over the past 7-8 weeks. The only response I received was a gag order letter for this review and the only call they answered they told me I can only talk to them with a lawyer. Their responses to these reviews are automated and disingenuous and they are doing nothing to resolve the matter. * Update: Dr. Oates was almost cooperative on our last exchange but requested and required that I take down my google reviews and comments, essentially a gag order in exchange for giving me the promised, required, and necessary retainer. I refused to take down my comments since they are truthfully reflective and he is uncooperative again. Dr. Oates knows about these reviews and feedback and he chooses to not be held accountable. Original Review: I was a patient of Dr. Oates for about two years. What began as TMJ treatment ended in a round of braces and jaw surgery recovery. I can confidently say this was the worst experience I’ve had with a medical professional—ironic, considering how often Dr. Oates puts down other doctors. I was